Harvel believes in going a step ahead to serve the farm community. We have a full fledged CRM ( Customer Relationship Management ) division to understand the needs and requirements of our customers. As a part of the CRM Module, a group of trained professionals get in touch with the end customers to understand any product or process oriented needs. They identify these needs and communicate the same to the divisional heads/ the area in charge so as to fill any gaps in our sales and service.
Furthermore, we organize Crop Seminars and Farmer meetings periodically to augment the knowledge of the farmers on the crop specific technology and technological innovations in the micro irrigation sector.
AFTER SALES SERVICES:
Harvel Agua understands that the farmers need continuous guidance for proper working of the micro irrigation systems. We believe that after sales services is a major imperative for customer satisfaction. So, we have a dedicated and experienced team of skilled and trained marketing engineers who visit the field at regular intervals so as to ensure a hassle free operation and maintenance of the micro irrigation systems.
After Sales service activities include the following:
Installation and maintenance of micro irrigation systems
Periodic Visits to the installation site
Customized Visits for any complaints and complaint redressal